{"id":89,"date":"2025-07-09T04:41:29","date_gmt":"2025-07-09T04:41:29","guid":{"rendered":"https:\/\/c4hwxdcb7g.onrocket.site\/?page_id=89"},"modified":"2025-07-15T05:41:34","modified_gmt":"2025-07-15T05:41:34","slug":"refund-and-returns-policy","status":"publish","type":"page","link":"https:\/\/fast-sling-puck.com\/fr\/refund-and-returns-policy\/","title":{"rendered":"Politique de remboursement et d'\u00e9change"},"content":{"rendered":"<p class=\"translation-block\">Nous souhaitons que vous soyez enti\u00e8rement satisfait de votre achat chez <strong>Fast Sling Puck<\/strong>. Si un article ne vous convient pas, vous pouvez le retourner ou l'\u00e9changer* en suivant les \u00e9tapes ci-dessous.<\/p><h3>\u00c9tape 1 : Conditions de retour ou d'\u00e9change<\/h3><p>Pour retourner ou \u00e9changer votre article (pour une taille ou une couleur diff\u00e9rente), veuillez vous assurer que les conditions suivantes sont remplies :<\/p><ul><li>Vous disposez d'un d\u00e9lai de 30 jours \u00e0 compter de la r\u00e9ception de votre colis pour demander un retour.<\/li><li>L'article doit comporter toutes les \u00e9tiquettes d'origine et \u00eatre dans le m\u00eame \u00e9tat que celui dans lequel il a \u00e9t\u00e9 re\u00e7u.<\/li><li>L'article doit \u00eatre dans son emballage d'origine.<\/li><\/ul><h3>\u00c9tape 2 : Nous contacter<\/h3><p>Pour effectuer un retour ou un \u00e9change, envoyez-nous un courriel \u00e0 l'adresse contact@fast-sling-puck.com ou utilisez le formulaire de contact sur notre site web. Veuillez inclure les d\u00e9tails suivants dans votre courriel :<\/p><ul><li>Num\u00e9ro de commande<\/li><li class=\"translation-block\"><strong>Noms des articles<\/strong> que vous souhaitez restituer<\/li><li class=\"translation-block\"><strong>Ce que vous souhaitez<\/strong> : un remboursement, un bon d'achat ou un \u00e9change (y compris la taille\/couleur pour l'\u00e9change).<\/li><\/ul><h3>\u00c9tape 3 : Instructions de retour<\/h3><p>Nous vous r\u00e9pondrons dans les 48 heures avec l'adresse de retour de votre article. Veuillez noter que les frais de retour sont \u00e0 la charge du client. Les articles doivent \u00eatre retourn\u00e9s dans leur \u00e9tat d'origine. Les articles qui ont \u00e9t\u00e9 lav\u00e9s, port\u00e9s ou dont l'\u00e9tiquette est manquante ne peuvent \u00eatre retourn\u00e9s ou rembours\u00e9s.<\/p><h3>\u00c9tape 4 : Confirmation de l'envoi<\/h3><p class=\"translation-block\">Une fois l'article exp\u00e9di\u00e9, confirmez par courrier \u00e9lectronique que votre retour est en cours et indiquez le <strong>num\u00e9ro de suivi<\/strong>.<\/p><h3>\u00c9tape 5 : Traitement de votre d\u00e9claration<\/h3><p>Une fois que nous avons re\u00e7u vos articles, ils sont inspect\u00e9s et nous proc\u00e9dons selon votre demande :<\/p><ul><li class=\"translation-block\"><strong>Remboursement<\/strong> : Vous recevrez un courriel de confirmation une fois que votre remboursement aura \u00e9t\u00e9 effectu\u00e9. Les remboursements apparaissent g\u00e9n\u00e9ralement sur votre compte dans les 5 jours ouvrables.<\/li><li class=\"translation-block\"><strong>\u00c9change<\/strong> : Vos articles seront \u00e9chang\u00e9s sur la base de votre demande de retour, et vous recevrez un e-mail avec votre nouveau num\u00e9ro de commande une fois qu'il aura \u00e9t\u00e9 trait\u00e9.<\/li><\/ul><h3>Articles non retournables<\/h3><p class=\"translation-block\">Veuillez noter que les articles suivants sont <strong>non retournables<\/strong> et <strong>non \u00e9changeables<\/strong> :<\/p><ul><li>Derniers articles en vente<\/li><li>Cartes-cadeaux<\/li><li>Produits sur mesure ou personnalis\u00e9s<\/li><li>Articles intimes (par exemple, sous-v\u00eatements, maillots de bain)<\/li><\/ul><p>Ces articles ne peuvent \u00eatre retourn\u00e9s pour des raisons d'hygi\u00e8ne ou de modifications personnalis\u00e9es.<\/p><h3>Adresses de retour par lieu<\/h3><p>Nous fournissons des adresses de retour en fonction de votre lieu de r\u00e9sidence :<\/p><ul><li class=\"translation-block\"><strong>Am\u00e9riques<\/strong> : Retourner aux \u00c9tats-Unis ou en Australie.<\/li><li class=\"translation-block\"><strong>Europe<\/strong> : Retour en France.<\/li><li class=\"translation-block\"><strong>Asie<\/strong> : Retour en Australie.<\/li><\/ul><p>Veuillez nous envoyer un courriel pour obtenir l'adresse de retour correcte. Fast Sling Puck se r\u00e9serve le droit de refuser les retours envoy\u00e9s apr\u00e8s la p\u00e9riode de 30 jours ou les articles qui ne sont pas dans leur \u00e9tat d'origine. Les remboursements approuv\u00e9s seront effectu\u00e9s par le m\u00eame moyen de paiement que celui utilis\u00e9 pour l'achat. Veuillez noter que le temps n\u00e9cessaire pour que le remboursement apparaisse sur votre compte peut d\u00e9pendre de votre banque.<\/p>","protected":false},"excerpt":{"rendered":"We want you to be completely satisfied with your purchase from . If an item doesn&#8217;t suit you, you may return or exchange* it by following the steps below.Step 1: Return or Exchange ConditionsTo return or exchange your item (for a different size or color), please ensure that the following conditions are met:You have 30 [&#8230;]","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank-title-center.php","meta":{"footnotes":""},"class_list":["post-89","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Refund &amp; Exchange Policy - Fast Sling Puck<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund &amp; Exchange Policy - Fast Sling Puck\" \/>\n<meta property=\"og:description\" content=\"We want you to be completely satisfied with your purchase from . 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